Venue and Agenda
BMA House
This year, the 7th Annual Retail and Luxury Goods Conference will be hosted at BMA House in central London.
Steeped in history and architectural beauty, the BMA House in Tavistock Square was home to Charles Dickens in 1851. Since 1925, it has been home to the British Medical Association. BMA House now hosts both private occasions and corporate event hires on its magnificent site.
Agenda
Arrival & Registration
Opening Remarks
Importance of Customer-Centricity in Retail
Nick Blunden – Chief Commercial Officer, The Business of Fashion
Utilising Data to Attract the Customer
David Boyle – Customer Insights Director, Harrods
Jenny Cossons – Chief Partnership Officer, Lyst
Charlotte Keesing – COO, Walpole (Moderator)
A New Dawn of Customer Focus in Luxury
Coffee/Tea Break
Customising the Store and Customer Experience
Networking Reception and Emerging Brands Fair
Ambika Patni – Executive Director Global Strategy & Business Initiatives, Jo Malone
Andrew Robb – COO, Farfetch
Gavin Williams – Director of Product, Store of the Future, Farfetch
Nader Tavassoli – Professor, London Business School (Moderator)
17:30
18:00
18:10
18:45
19:30
20:05
20:15
21:00
Angelo Zegna - Head of Stores, Appear Here
Jeff Hu - Regional Director, WeChat Pay Europe
Our 2019 Speakers
Emerging Brands Fair
We are excited to invite several young and mature brands at our Emerging Brands Fair. These Businesses will showcase their products and services that span across apparel, accessories, shoes, retail tech platforms or shopping services, and all integrated the value of customer-centricity at the heart of their proposition.
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